Terms & Conditions

Last updated: 1st April 2020

By joining PHYSIQUE FITNESS, you agree to the following Terms & Conditions.

1. Membership Agreement

Membership with PHYSIQUE FITNESS is a legally binding agreement between the member and PHYSIQUE FITNESS. Membership is non-transferable and may only be used by the named individual.

2. Membership Types & Fees

Membership fees are payable by monthly Direct Debit, unless otherwise agreed in writing.
Membership prices may be reviewed periodically. Members will be given reasonable notice of any price changes.
Failure to attend the gym does not suspend or cancel membership fees.

3. Cancellation Policy

All membership cancellations must be submitted in writing, either by email or other electronic message.
Verbal cancellations will not be accepted.
Membership will remain active and chargeable until written cancellation has been received and acknowledged by PHYSIQUE FITNESS.
It is the member’s responsibility to ensure cancellation confirmation has been received.

4. Notice Period

Memberships require one full calendar month’s notice from the next payment date unless otherwise stated.
Any payments taken during the notice period are valid and non-refundable.

5. Direct Debit Responsibility

Members are responsible for monitoring their bank accounts and ensuring payments are correct.
PHYSIQUE FITNESS is not responsible for unreported payments that continue due to lack of written cancellation.
Any disputes regarding payments must be raised within a reasonable timeframe.

6. Refunds

Membership fees are non-refundable, except where required by law.
Any refunds issued are at the sole discretion of PHYSIQUE FITNESS and may be offered as a gesture of goodwill without admission of liability.
Refunds will not be issued for unused membership time, illness, holidays, or change of personal circumstances.

7. Membership App & Access Control (Club Link)

All members are required to download and use the Club Link membership app.
Members must scan the QR code at reception using the Club Link app on each and every visit to the gym.
Failure to scan in may result in access being refused.
Repeated failure to comply with the scan-in requirement may be treated as a breach of membership terms and may result in suspension or termination of membership without refund.
PHYSIQUE FITNESS is not responsible for missed scans due to failure to download, maintain, or correctly use the Club Link app.

8. Freezes & Suspensions

Membership freezes may be considered in cases of long-term illness or injury, subject to written evidence.
Freeze requests must be made in writing and approved by PHYSIQUE FITNESS.
Freezes are not automatic and may be time-limited.

9. Age Policy

Members under the age of 18 must have consent from a parent or legal guardian.
The parent/guardian accepts full responsibility for payments and conduct.

10. Health & Safety

Members must ensure they are medically fit to participate in exercise.
PHYSIQUE FITNESS accepts no responsibility for injury caused by misuse of equipment, failure to follow guidance, or failure to disclose medical conditions.
Members train at their own risk.

11. Conduct, Respect & Attire

PHYSIQUE FITNESS operates a respectful, inclusive environment. All members must show respect to staff and fellow members.
Members must wear appropriate gym attire and clean, suitable trainers at all times.
Training in bare feet, socks only, flip-flops, sliders, boots, or outdoor footwear is not permitted.
Clothing must be clean and suitable for a public gym environment.
PHYSIQUE FITNESS reserves the right to refuse access or require a member to leave if attire, footwear, or behaviour is deemed inappropriate or unsafe.
The decision of PHYSIQUE FITNESS staff regarding conduct, attire, and footwear is final.

12. Gym Access & Opening Times

Opening times and services may be subject to change.
PHYSIQUE FITNESS reserves the right to close the gym temporarily for maintenance, events, or unforeseen circumstances without compensation.

13. Personal Property

PHYSIQUE FITNESS accepts no responsibility for loss, theft, or damage to personal belongings brought onto the premises.

14. Termination by PHYSIQUE FITNESS

PHYSIQUE FITNESS reserves the right to suspend or terminate membership without refund for:

Breach of these Terms & Conditions
Non-payment
Unsafe or inappropriate behaviour

15. Data Protection

Personal information is stored securely and used only for membership administration.
Data will not be shared with third parties without consent, except where legally required.

16. Changes to Terms & Conditions

PHYSIQUE FITNESS reserves the right to amend these Terms & Conditions at any time. The latest version will always be available on our website.

17. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.